Email the site team
Write to hello@pacificcasinofile.com. Include the page address, your browser and a short description of what happened. Do not send passwords, identity documents or financial information; we never need them.
What we can help with
- A control that is difficult to use with a keyboard, screen reader or touch device.
- A game result or rule explanation that appears inconsistent.
- A privacy question about the free-coin balance stored in your browser.
- A broken link, missing image or page that fails to load.
What does not exist here
There are no accounts, deposits, purchases, prizes, withdrawals or disputed financial transactions. Pacific Casino File cannot accept money and cannot recover a local coin balance after browser storage has been cleared.
If play is causing concern, do not wait for an email reply. Gambling Helpline Aotearoa is available 24/7 on 0800 654 655 or by free text to 8006.